Refund policy

Return & Refund Policy

Shine Everyday, Every Way. ✨

At LUMINIYA JEWELS, every order is carefully inspected and securely packed before dispatch. We want your jewellery to reach you safely and beautifully.

We accept returns and refunds only if the product arrives damaged or defective.

📦 Mandatory Unboxing Video

For any damaged-product claim, a complete, continuous and unedited unboxing video is mandatory.

The video must:

- Show the sealed parcel/box from all sides before opening.
- Clearly show the shipping label and order details.
- Continue from the sealed package through the complete opening of the parcel.
- Clearly show the jewellery and any damage immediately after opening.
- Be continuous and not cut, edited, or paused.

Please start recording the video before opening your parcel.

Without a proper unboxing video, we may not be able to approve a return or refund.

💎 Damaged or Defective Product

If your product arrives damaged or defective, please contact us within 24 hours of delivery.

Please provide:

- Your order number
- Complete unboxing video
- Clear photographs of the damaged product
- A brief description of the issue

Our team will review the claim. If the damage is confirmed, we will arrange an appropriate resolution.

🔄 Replacement

For an approved damaged or defective product, we will first offer a replacement of the same product, subject to availability.

If the same product is unavailable, we may offer an alternative product or refund, depending on the circumstances.

💰 Refund Policy

A refund will be provided only for an approved damaged or defective-product claim where a replacement is not possible or where LUMINIYA JEWELS determines that a refund is appropriate.

Approved refunds will be processed to the original payment method used for the order.

For Cash on Delivery orders, our customer-care team will contact you regarding the available refund method.

Refund processing time may vary depending on your bank or payment provider.

❌ We Do Not Accept Returns or Refunds For

- Change of mind
- Incorrect product selected by the customer
- Products that have been worn or used
- Damage caused after delivery
- Scratches or breakage caused by improper handling
- Normal wear and tear
- Damage caused by perfume, water, sweat, chemicals, or improper care
- Claims without a complete unboxing video
- Claims submitted after the 24-hour claim period

⚠️ Important

Please do not open your parcel before starting the unboxing video.

The complete unboxing video helps us verify the condition of the parcel and product at the time of delivery and protects both the customer and LUMINIYA JEWELS.

📧 Contact Us

For any return, replacement, or refund-related query, please contact us at:

Email: luminiyaofficial@gmail.com

When submitting a claim, please include your order number, complete unboxing video, clear photographs, and a brief description of the issue.

LUMINIYA JEWELS
Shine Everyday, Every Way. ✨